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What is your refund & returns policy?Updated 3 months ago

Returns Policy Validity:

  • Returns are valid for 30d from the purchase date
  • Returns are accepted only if the item(s) are in their original unopened packaging.
  • If returning the item due to a change of mind, we'll refund you, less the courier/shipping costs, after confirming the item's correct condition upon return to our warehouse.
  • Refunds are issued in the original payment method form of the order.

Return Instructions:

  • Create a ticket, here, with Order Number, Full Name, and refund/exchange instructions.
  • Return items in original packaging to our address (see below).

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Attn: Returns/Exchanges

Unit 18, Olympia gardens

23 Olympia Street

Eastgate

2190

Contact: 061 582 0219

The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by Prime Self.

PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PRODUCTS/MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN.

Shipping Costs:

  • Original shipping fees non-refundable.
  • Return shipment cost at your expense.
  • Shipping exchange items back to you is covered by us. 

Non-Returnable Items:

  • Clearance, closeout, and special order items are final; no returns or exchanges.

Refund Process:

  • Refund credited to the original payment method.
  • Timeframe: 1–10 days for return shipment, 1–2 days for processing, 3–5 days for your bank or credit card company to process the refund.
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