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What is your refund & returns policy?Updated 18 days ago

VALIDITY:

Our money-back guarantee is valid for 30 days (1 month) after the purchase date. This guarantee is only valid with a first time purchase of any supplement/nutrition product. Multiple bottles of supplements/nutrition products, apparel, gear and foods do not fall under this guarantee. However they may still be applicable for returns, available with our returns policy.

Please note that if you purchased a product from a retailer or other vendor and are not satisfied, you MUST follow their return policy and contact the seller at the place of purchase.

MULTIPLE UNIT REFUNDS

Please note that if you purchase multiple units of a product and are not satisfied, we will refund the cost of one opened unit/container and any remaining unopened units/containers must be returned to Prime Self before a refund can be issued.

MULTIPLE ORDER REFUNDS

We trust you, but to protect ourselves against fraud, the 100% Money-Back Guarantee is valid only for first time purchase of a product, and redeemable up to 30 days after purchase. If your order consists of multiple units of the same product, we will only refund the first opened unit of the order and any other unopened unit from the same order.

RETURNS POLICY:

VALIDIDITY:

Our returns policy is valid for 30 days (1 month) after the purchase date.

Returned items must be unopened, unused and in the same condition as received. Open/used products are non-returnable unless they fit into our 100% Money-Back Guarantee.

Please note that if you purchased a product from a retailer or other vendor and are not satisfied, you MUST follow their return policy and contact the seller at the place of purchase.

RETURN INSTRUCTIONS

If you are returning a product(s), please send an email to [email protected], with the following information:

  • Order Number (Example: Order #64831)
  • Full Name (Example: John Smith)
  • Instructions noting whether you would like a refund or an exchange and the reason for the refund/exchange.

Returned items should be returned in their original product packaging, unopened and in the same condition as received. When requesting an exchange, please make sure to note any new products, flavours or sizes for the exchange to ensure that you are sent the desired exchange item(s).

Please send your return information and merchandise to the name and address below. You are strongly encouraged to utilize a shipping service with tracking capability.

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Attn: Returns/Exchanges
Unit 18, Olympia gardens
23 Olympia Street
Eastgate
2190
Contact: 061 582 0219

The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by Prime Self.

PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PRODUCTS/MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN.

NON-RETURNABLE ITEMS

We apologize, but all sales of clearance, closeout and special order items are final. As such, Prime Self does not accept returns or exchange requests for clearance, closeout, or special order items. Also, please see the above note about multiple unit refunds.

RECEIVING A REFUND

The time required for you to receive a refund will depend on the following factors:

1 – 10 business days if you are returning a product(s) for us to receive the return shipment from your shipper.

1 – 2 business days for us to process your refund.

3 – 5 business days for your bank or credit card company to process the refund request.

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