OPTIMIZED Support Portal
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OPTIMIZED Knowledge Base
How to place an order?
How to track and trace my order?
How long does delivery take to get my order?
Where is my order & why has it not arrived yet?
I received the wrong order or items?
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Do you have a rewards program?
How do i signup for the rewards program?
How do i earn rewards?
How do i redeem rewards?
Do you have a referral program?
Discounts & Coupons
Do you offer discounts?
How do i get the "Introduction" discount?
How to redeem or apply a discount code?
Can i stack multiple discount codes together?
Shipping & Delivery
What shipping or delivery methods are available?
How long does delivery or shipping take?
Can i collect orders from your warehouse?
How much does shipping or delivery cost?
Which couriers do you use for delivery?
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Payment & Payment Methods
What payment methods are available?
How to make a payment for an order?
What are your banking details?
Can i pay for my order on delivery?
What is PayFlex?
Refunds & Returns
What is your refund policy & how to get a refund?
What is your returns policy?
How to return a product?
Do your products have a warranty?
Products & Product Info
What products & brands do you stock?
Where do you source your products from?
Where can i buy your products from?
Are your products safe?
Do your products work?
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Resale & Wholesale
Do you offer a reseller or wholesale program?
How do i get my products stocked on your store?
How can i recommend you stocking certain products?
Support & Contact
I have a problem and need help, what now?
What are your contact details?
My Account & Profile
How do i create an account?
How do i login to my account or profile?
I cant login to my account?
How do i reset my account password?
How do i delete my account and details?
Where are the mushrooms from?
Do you provide certificates of analysis (COA's)?
What type of mushroom extract do you use?
Do you test for heavy metals?
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